Cancellation Policy

At ProHealth EP and ProPilates, we are committed to providing high-quality care and dedicated time to each of our clients. To ensure we can continue offering this level of service and accommodate all who need our support, we kindly ask that you provide at least 48 hours’ notice for any cancellations or appointment changes.

If less than 48 hours’ notice is given to cancel an appointment, or in the case of a no-show, a 50% cancellation fee will apply. This fee will be invoiced to your provided email or phone number and is required to be paid within 7 days.

We understand that unexpected circumstances can arise and we always aim to be understanding and fair. However, this policy helps us offer appointment times to other clients who may be waiting for care, and ensures our team can plan their time effectively.

Thank you for your understanding, cooperation, and continued support.